Frequently Asked Questions

Everything you need to know about shopping with Solaris Japan

Are all products sold on Solaris Japan authentic?

Yes, we guarantee that all items are 100% authentic. We source our products directly from licensed manufacturers and reputable distributors in Japan.

What is the difference between 'New' and 'Pre-Owned' items?

New items are factory-sealed and unused. Pre-Owned items are graded by our experts based on the condition of the figure and the box, allowing you to find rare items at competitive prices.

Which shipping methods are available for international orders?

We offer several shipping tiers including Express (EMS/FedEx), Regular (Registered Airmail), and Saver (Surface/Economy) to balance speed and cost according to your needs.

Will I have to pay customs duties or import taxes?

Import duties and taxes are determined by your country's customs office and are the responsibility of the customer. Please check your local regulations before placing an order.

Can I cancel or change my order after it has been placed?

Orders can be cancelled or modified as long as they have not yet entered the shipping process. Please contact our support team immediately if you need to make changes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.